File a complaint

Rights • Readiness • Action

Your accessis not optional

If you were denied access, excluded, or treated unfairly because of a disability, we help you understand the issue, organize the facts, and identify the proper path toward accountability.

Start a complaint Know your rights

ADA Civil Enforcement & Oversight Division, Inc. is a Florida nonprofit organization recognized under Section 501(c)(4).

Facing discrimination?

Tell us what happened

We are building a guided intake process focused on disability access complaints involving:

  • Businesses and public places
  • Government services and programs
  • Service animal access
  • Communication and accommodation barriers
See how complaint guidance works
HeadquartersFlorida
Expanding nextNew York

Building a stronger path from disability rights complaints to the agencies and authorities that can act.

Complaint guidance

You bring the facts.
We help map the path.

Disability complaints can involve different laws and different agencies. Our role is to help people organize what happened, understand the likely issue, and find the appropriate official channel. If you need to file now, the official federal complaint finder appears below.

  1. 1

    Document the incident

    Record the place, date, people involved, what you requested, and how the organization responded.

  2. 2

    Identify the barrier

    Access, communication, service animals, reasonable modifications, employment, housing, or another concern.

  3. 3

    Route it correctly

    Determine whether the matter belongs with DOJ, EEOC, HUD, DOT, a state agency, or another authority.

  4. 4

    Keep the record

    Save confirmations, case numbers, messages, photographs, and every later update.

Need to file right now?

Use the official ADA complaint finder.

Find the proper agency

Start here

Know where the ADA shows up.

The ADA is a federal civil rights law. Knowing which part applies is the first step toward building a clear complaint and seeking the right response.

Everyday access

Businesses open to the public

Restaurants, hotels, stores, medical offices, private schools, and many other places open to the public have responsibilities under Title III.

Read the official guide

Public services

State and local

Government programs, services, and activities must be accessible to people with disabilities under Title II.

Read the official guide

Communication

Information you can use

Covered organizations must communicate effectively, which can require interpreters, captions, large print, or accessible digital material.

Read the official guide

Our organization

Protection starts before the crisis.

Our mission connects civil rights education with preparedness and accountability. We want people with disabilities, families, caregivers, and communities to have clear information before, during, and after a barrier or emergency.

Florida nonprofit501(c)(4) tax exemptFounded in 2025

Civil rights

Promote equal access and help the public understand federal disability protections.

Emergency readiness

Advance inclusive planning, evacuation, shelter, transportation, and continuity of care.

Education

Turn complex guidance into clear, usable information for people and organizations.

Oversight

Document systemic barriers, elevate concerns, and advocate for meaningful accountability.

Know the access rules

Service
animals

Only two questions.
That’s the limit.

Businesses and state or local government facilities generally must allow service dogs wherever the public may go, even when a “no pets” policy is in place. When the service is not obvious, staff may ask only two questions.

Explore official service animal guidance
They may ask
“Is the dog a service animal required because of a disability?”
They may ask
“What work or task has the dog been trained to perform?”
They may not:
  • Request certification or documentation
  • Ask about the nature of the disability
  • Require the dog to demonstrate its task

When access is denied

Turn a barrier into a next step.

Write down what happened while the details are fresh. Save relevant messages, receipts, photos, dates, and names. Then find the agency that handles your type of complaint.

Official complaint pathways

Different issues go to different agencies.

  • EmploymentEEOC
  • HousingHUD
  • Air travelDOT
  • Public places & government servicesDOJ
Find the right complaint process

This link goes directly to ADA.gov, the official U.S. Department of Justice website.

Our principles

The standard we work toward.

Every person deserves clear information, meaningful access, and a fair opportunity to be heard.

RespectAccessInclusionDignity

Equal opportunity

People with disabilities should have the same opportunity to participate in everyday life.

Effective access

Access is more than entering a building. It includes communication, policies, programs, and digital information.

Actionable information

Clear language and trustworthy sources help people recognize rights and choose a practical next step.

Verified information

Go straight to the source.

We translate complex material into clearer starting points. For authoritative details, always use the official agency guidance linked here.

Federal and state pathways

Choose the jurisdiction that fits.

The ADA is federal law. New York and Florida also enforce state civil rights laws and run their own programs. The right destination depends on where the incident happened and what kind of discrimination occurred.

Important: A state resource is not automatically the correct route for every ADA issue. Employment, housing, air travel, and other matters may have separate federal or state filing systems and different deadlines.